Freshdesk MCP Server - Integrate your Agent with Freshdesk in Minutes

Knit's Freshdesk MCP Server gives your AI agents instant, code-free access to every Freshdesk API endpoint-read, write, and automate without OAuth headaches or custom endpoints.

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Installing

Freshdesk

MCP Server

Watch an agent automate workflows-all with knit's plug-and-play MCP Servers.

Key Features

All the power of AI-ready tools-serverless hosting, mix-and-match APIs, live updates, semantic search, and built-in auth-in a single, plug-and-play platform.

Serverless by Default

Spin up MCP Servers with zero infrastructure-Knit scales, patches, and monitors everything for you.

Plug-In Your Own APIs

Expose custom endpoints as AI-ready tools alongside knit's catalog, unifying proprietary logic and third-party apps in one place.

Hot-Swap Tools at Runtime

Add or remove tools without downtime; your agents see new capabilities instantly-no server restarts required.

Mix-and-Match Tool Bundles

Deploy only the API tools you need from any app in a single lightweight server-no bloat, no duplication.

Semantic Tool Search

Natural-language search surfaces the right tools for each use case, shrinking token costs and boosting LLM accuracy.

Auth Handled for You

OAuth, SAML, service accounts-Knit manages credentials and refreshes so your team never wrestles with tokens.

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Actions available via

Freshdesk

MCP Server

  • Unified Action

Get Ticket By ID

The Get Ticket By ID API retrieves the details of a specific ticket using its ID. The request requires the ticket ID as a path parameter. The response includes comprehensive details about the ticket such as its creation and update timestamps, name, assigned user, creator, due date, status, description, type, associated account, project, group, contact IDs, priority, source, URL, tags, and any custom fields.

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  • Unified Action

Get List of All Tags in the System

This API retrieves a list of all tags that can be applied to a ticket in the system. It supports pagination through the use of a 'cursor' query parameter. The response includes pagination details and an array of tags, each with an ID and name.

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  • Unified Action

Get List of All Groups or Teams in the System

This API retrieves a list of all groups or teams in the system. It supports pagination through a 'cursor' query parameter. The response includes pagination information and details of each group, such as the group ID, name, description, whether it is public, and the list of user IDs belonging to the group.

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  • Unified Action

Get Contact or Person Details by ID

This API retrieves the details of a particular contact or person in the system using their contact ID. The request requires the contact ID as a path parameter. The response includes the contact's ID, name, creation date, email address, phone number, and the account ID to which the contact belongs.

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  • Unified Action

Add Comments for a Ticket

This API is used to add comments, conversations, or notes along with attachments for a particular ticket. The request body requires a 'ticketId' to specify the ticket for which the comment is being added. Optional fields include 'body' for the comment text, 'isPublic' to indicate if the comment is public, 'author' to specify the author of the comment, 'attachments' for any files to be attached, and 'metadata' for any additional fields. The response returns the 'id' of the newly created comment.

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  • Unified Action

Create Ticket

The Create Ticket API is used to create a new ticket in the system. It requires several parameters in the request body, including the ticket name, assigned user ID, creator user ID, due date, description, ticket type ID, account ID, project ID, group ID, contact IDs, priority, source, tags, and additional metadata. The request must include headers for content type and authorization. Upon successful creation, the API returns the ticket ID in the response body.

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Very intuitive and easy to use, I have experienced no downtime despite using it to load a lot of data. It is very easy to integrate with and customer support is next level.

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Scrut.io

“Seamless Integration Experience"

The APIs are well documented and self explanatory. The proactive communication by the team has been helpful in resolving any issues quickly.

Precisely, we are highly satisfied with the level of service and support provided.

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Onsurity

“Easy to Integrate”

Knit's dashboard is very intuitive to setup and test any integration. Their sandbox is super useful when it comes to test any integration during development.

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KNIT was truly been a game-changer for our team and enhanced the way we work. Thanks to its effortless integrations, we could create our custom setup for so many use cases, including message updates on Slack, CRM insights from HubSpot, accounting notes from Xero, and many more!

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MCP Server FAQ’s