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What is the Real ROI of Unified API: Numbers You Need to Know

Unified APIs not only help you cut costs but also increase revenue opportunities. This article will provide 10 such examples showing the true ROI of unified API

Note: You can check our ROI calculator to have a realistic measure of how much building integrations in-house is costing you as well as gauge the actual business/monetary impact of unified APIs. You can also download the calculator for future reference, here

Building a SaaS business without integrations is out of question in today’s day and age. However, the point that needs your focus today is how you are planning to implement integrations for your business. Certainly, one way to go is to build and manage all your integrations in-house. Alternatively, you could outsource the entire heavy lifting and simply adopt a unified API which allows you to integrate with all SaaS applications from a specific vertical with a single API key. 

Of course, each one has its pros and cons (we have discussed this in detail in our article Build vs Buy) , but when it comes to calculating the ROI or the return on investment, a unified API takes the lead. 

In this article, we will discuss how adopting a unified API can exponentially benefit your bottom line compared to the investment you make along with research backed data and statistics.

I) Saved engineering hours and cost

Let’s start with the first and most prominent area of cost and return on investment for integrations, engineering or IT labor hours. 

Generally, building an integration requires normalization of APIs and data models from each SaaS application that you seek to use. Invariably, each integration requires the expertise of a developer, a product manager and a quality assurance engineer, in varying capacities. Each integration can take anywhere between a few weeks to a few months to complete. 

So, if you build an integration in house, it can cost you around 10-15k USD. Now, consider if you are using 5 integrations for a specific category of software e.g. building HRIS integrations. It can cost you as much as 50-75k USD. At the same time, you will also spend many engineering hours not only building the integrations but also managing them indefinitely. And, this is only for one integration vertical. If you decide to expand your integration catalog to other categories such as ATS, CRM, accounting, etc, the number is much higher.

On the contrary, if you go for a unified API, your engineering team has to focus its energy and resources only on one API, which comes at a fraction of the cost and engineering hours.

II) Reduced time to market

Time to market, first mover advantage and market penetration are three areas that directly impact competitive advantage for any SaaS company. 57% of companies state that gaining a competitive advantage is one of the top 3 priorities in their industry. 

The ROI of a unified API can be easily expanded to gaining this competitive advantage as well. A direct by-product of saving engineering hours with a unified API is that you can get started with integrations from day one and don’t have to wait for weeks or months for the integrations to be built. Moreover, you can deploy your valuable engineering resources on improving your core product instead of spending it on integration development and maintenance.

At a time when 53% of CEO’s are concerned about competition from disruptive businesses; reduced time to market with a unified API, gives businesses the first mover advantage and addresses their concerns of being replaced by competition. 

III) Improved scalability rate

The next return on investment parameter that you need to consider for making a case for unified APIs is how fast you are able to scale. 

It is not about adding only one integration to improve customer satisfaction. Rather, you need to scale your integrations one after the other, faster than your competitors. 

Now, if you build integrations in-house, chances are you will take at least a few weeks for each integration, making scalability a challenge. 

Contrarily, with a unified API, you are able to scale faster as it enables you to seamlessly add more integrations with a single API. You don’t need to spend time and resources on normalizing data from each application that needs to be integrated. 

When you scale quickly, you are able to meet the increasing and dynamic customer demand, resulting in more closed deals in less time. 

Also Read: State of SaaS Integration Report 2023

IV) Higher customer retention rate

Customer retention is a key growth metric for any SaaS business. 

Research shows that a 5% increase in customer retention results in 25 – 29% increase in revenue. Furthermore, retaining existing customers has been shown to increase profitability by 25% to as much as 95%. Together, these data points clearly depict how customer retention impacts your bottom line. 

From an API and integration lens, chances are that your existing customers will gradually demand for new integrations during the course of your association. In case you deny them the integrations due to lack of engineering resources, or divert your IT hours towards building them in-house (which can take weeks!) — chances are that your customers will move to your competitor. 

However, providing those integrations is the only way to retain your customers. Invariably, if you want to facilitate customer retention without too much capital investment, unified APIs are the way to go. They enable you to quickly add integrations to your product, without heavy upfront costs and the customers who you are able to retain have the potential to add significant revenue to your bottom line. 

V) New monetization opportunities

Interestingly, you can use integrations not only to support your product but can also monetize them depending on how you are able to integrate them with your solution. Based on the integration, you can define specific use cases for businesses which can help them understand how their integrations can make an impact for them beyond just data exchange. For instance, you might be able to create revenue opportunities by enabling your customers to leverage API data to redefine their business models. 

However, this monetization is only possible when you can scale fast and are able to add integrations as well as customize them for your customers. If you are building integrations in-house, this speed and customization may not be possible. However, a great ROI for unified APIs is ensuring that the cost of procuring the unified API is significantly surpassed with the new revenue it brings to the table. 

VI) Big deal closure

Enterprise customers who generally offer big deals believe in the power of integration and wish to stay away from data silos. These companies want your product to come with specific integrations that can help them integrate all data from different applications. At the same time, these companies don’t want to wait too long to get their hands on your product. 

If they have to wait for weeks to start using your product because you are delayed in building integrations in-house, chances are they will sign up with your competitor. 

Therefore, a high ROI way of closing big deals is to go with a unified API over in-house integrations, providing a seamless sales experience. 

VII) Access to missed opportunities

Research shows that 46% of sales inquiries are missed opportunities. While there may be different reasons for missed opportunities for different industries, a big reason for many SaaS platforms is the inability to provide integrations prospects are asking for. 

Chances are high that your sales team is struggling hard because your platform lacks integrations or because the time to market is too slow. This will lead to missed sales opportunities with your potential customers going to your competitors. 

However, with a unified API, you can add integrations based on customer needs, without having to navigate the waiting period that comes along with in-house integration building. Therefore, the speed of execution that comes with a unified API ensures that you are able to capture and convert all sales opportunities that come your way. 

This is a direct return on investment, with a potential to increase your conversion rate by almost 50%. 

VIII) Better security

Since integrations are all about data exchange and management, security is often a key area of concern. This suggests that your security posture from an integration standpoint can make or break your business. 

Research shows that 91% of organizations had an API security incident in 2020. 

From a security lens, encryption, classification, monitoring and logging play a major role in integration. 

However, taking care of it all in-house during building and maintenance can be tricky and cost intensive. Every time there is a security concern, your in-house team will be required to take care of all troubleshooting as well as responding to your end customers. 

Fortunately, these security concerns are taken care of by the unified API provider and the onus doesn’t lie with your engineering team. Security occurrences are also accompanied with downtime costs, which can be resolved faster by third party providers. 

Thus, if you look at the return on investment from a security standpoint, a unified API will help you significantly reduce the costs from security incidents. Even if these incidents happen, all efforts to remedy the same are taken care of by the unified API provider, making security management seamless for you. 

IX) CTO sentiment

When measuring your return on investment or costs associated with integrations, you need to also take into account the soft costs. Here, catering to the CTO sentiment is extremely important. 

  • On one hand, building integrations in-house puts the pressure on your CTO to hire more resources with specific skills, which is complicated, and an added IT expense. Research shows that 67% of the digital leaders are struggling with a skills shortage. 
  • On the other hand, even when there are enough resources, CTOs struggle with allocating bandwidth to anything other than their core product feature or enhancement. Invariably, diverting attention to building integrations in-house has repercussions on the core product, delaying release. 

Together, these factors lead to CTO frustration and resentment. 

However, with a unified API, the CTO can focus all their engineering resources on the core project at hand, ensuring quality delivery in a timely manner. 

This CTO motivation along with enhanced product delivery is another way how a unified API surpasses in-house integration building from an ROI perspective. 

X) Improved customer digital experiences

Customer experiences are a core tenet guiding return on investment for businesses.

86% of buyers are willing to pay more for a great customer experience. This suggests that if you are able to create a great customer experience with integrations, you can secure more revenue. There are several reasons why a unified API can help you in creating exemplary customer experiences. 

First, unified APIs give a native experience to customers and are built by experts. When building integrations in-house, chances are that you may or may not be able to achieve the right mark. Second, many unified APIs come in the form of a white label solution to which you can add your own branding seamlessly

If your customers have a great experience, chances are high that they are willing to pay a premium for this experience, leading to a clear ROI for your business with a unified API.

How to compare the ROI for unified API vs in-house integrations 

If you are deciding between the build vs buy approach for customer-facing integrations, consider the following ROI metrics for both the scenarios:

1. Total cost of integrations

For a unified API, consider the cost of procurement and one time installment. Whereas for in-house integrations, calculate the capital investment and engineering cost. Here, you will get a clear picture of where the cost is higher from a short term and a long term view. 

2. Current market landscape

Second, for your ROI, you need to understand how quickly you wish to move. If there are no competitors for you, you can take time to build integrations in-house. However, if there are others already capturing the market, you need to move fast. Therefore, consider your time to market. 

3. Number of integrations

Next, from an ROI perspective, check how many integrations you need to have. If there are only a couple of them, you can consider building them in-house. But as the number of integrations increase, building in-house will become more expensive with declining return. 

4. Resource bandwidth

Finally, you need to understand how diverting resources to integrations will impact your product lifecycle. If this leads to product release delays, impacting your core revenue, building integrations in-house can be very costly, surpassing the ROI. 

Final Thoughts

Overall, it is quite evident that you can achieve a higher ROI if you go the unified API route, especially if you want to scale fast. At the end, you should simply weigh the costs associated with each in terms of set up, maintenance, security and the new revenue they bring along with customer retention, experience, monetization, scalability, etc. 

Knit unified API helps you to integrate multiple HRIS, ATS and communication apps with a single API key for each category, reducing repetitive work. Knit also provides on-going integration management and support for your CX teams. Explore the suitability of our Knit API for your use case by signing up for free. Get API keys

Sudeshna Roy

Head of Content, Knit

Decoding product and generating users with valuable content

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API Directory
Feb 26, 2024

greytHR API Guide

11
mins

greytHR API Directory

greytHR is a leading HR and Payroll software provider for small and medium sized companies. It enables HR teams and professionals to automate all people operations including employee information management, leave and attendance management, training, appraisals, compensation, etc. greytHR API enables developers to access HR related information like Employee/Leave/Attendance/Salary for seamless exchange between different applications. 

greytHR API Authentication

greytHR is based on oAuth2 based authentication for access to APIs, which is an industry-standard protocol for authorization. Since the greytHR API captures a lot of sensitive and confidential information, only authorized entities get access to it. Each API request is authenticated with an auth-token using the client id and client credentials obtained during the registration process. A verified username and password is used for basic authentication. 

greytHR API API Objects, Data Models & Endpoints

If you are working with greytHR API for integration with other applications, it is important to understand the data models, objects and endpoints to facilitate data normalization and accurate API requests. Some of these are captured below to help you get started. 

Employee

  • GET Get all Employees: https://api.greythr.com/employee/v2/employees?page=1&size=35 
  • GET Get Employee: https://api.greythr.com/employee/v2/employees/{employee-id}
  • GET Employee Lookup: https://api.greythr.com/employee/v2/employees/lookup?q={EmployeeNo./Email/Guid/Access card/ Personal email}
  • POST Add Employee: https://api.greythr.com/employee/v2/employees
  • PUT Update Employee: https://api.greythr.com/employee/v2/employees/{employee-id}
  • GET Get All Employee Profile Details: https://api.greythr.com/employee/v2/employees/profile
  • GET GET All employees Photo: https://api.greythr.com/hr/v2/employees/photo?photoSize=large&page=1&size=0
  • GET Get Employee Photo: https://api.greythr.com/hr/v2/employee/{employeeId}/photo
  • GET Get Employee Profile Details: https://api.greythr.com/employee/v2/employees/{employee-id}/profile
  • PUT Update Employee Profile Details: https://api.greythr.com/employee/v2/employees/{employee-id}/profile
  • GET Get All Employee Personal Details: https://api.greythr.com/employee/v2/employees/personal
  • GET Get Employee Personal Details: https://api.greythr.com/employee/v2/employees/{employee-id}/personal
  • PUT Update Employee Personal Details: https://api.greythr.com/employee/v2/employees/{employee-id}/personal
  • GET Get All Employee Work Details: https://api.greythr.com/employee/v2/employees/work
  • GET Get Employee Work Details Copy: https://api.greythr.com/employee/v2/employees/{employee-id}/work
  • PUT Update Employee Work Details: https://api.greythr.com/employee/v2/employees/{employee-id}/work
  • GET Get All Employee Separation Details: https://api.greythr.com/employee/v2/employees/separation
  • GET Get Employee Separation Details Copy: https://api.greythr.com/employee/v2/employees/{employee-id}/separation
  • PUT Update Employee Separation Details: https://api.greythr.com/employee/v2/employees/{employee-id}/separation
  • GET Get All Employee Address Details: https://api.greythr.com/employee/v2/employees/addresses/{address-type}
  • GET Get Employee Address Details: https://api.greythr.com/employee/v2/employees/{employee-id}/addresses/{address-type}
  • PUT Update Employee Address Details: https://api.greythr.com/employee/v2/employees/{employee-id}/addresses/{address-type}
  • DELETE Delete Employee Address Details: https://api.greythr.com/employee/v2/employees/{employee-id}/addresses/{address-type}
  • GET Get All Employee Statutory Details: https://api.greythr.com/employee/v2/employees/statutory/india
  • GET Get Employee Statutory Details: https://api.greythr.com/employee/v2/employees/{employee-id}/statutory/india
  • PUT Update Employee Statutory Details: https://api.greythr.com/employee/v2/employees/{employee-id}/statutory/india
  • GET Get Orgtree - Reporting Structure: https://api.greythr.com/employee/v2/employees/org-tree
  • GET Get Employee Manager details: https://api.greythr.com/employee/v2/employees/{employee-id}/org-tree
  • POST Add Employee Manager: https://api.greythr.com/employee/v2/employees/{employee-id}/org-tree
  • PUT Update Employee Manager: https://api.greythr.com/employee/v2/employees/{employee-id}/org-tree
  • GET Get All Employee Positions details: https://api.greythr.com/employee/v2/employees/categories
  • GET Get Employee Positions Details: https://api.greythr.com/employee/v2/employees/{employee-id}/categories
  • POST Add Employee Positions: https://api.greythr.com/employee/v2/employees/{employee-id}/categories
  • GET Get All Employee Bank Details: https://api.greythr.com/employee/v2/employees/bank
  • GET Get Employee Bank Details: https://api.greythr.com/employee/v2/employees/{employee-id}/bank
  • POST Add Employee Bank Details: https://api.greythr.com/employee/v2/employees/{employee-id}/bank
  • PUT Update Employee Bank Details: https://api.greythr.com/employee/v2/employees/{employee-id}/bank
  • GET Get All Employee PF & ESI details: https://api.greythr.com/employee/v2/employees/pf
  • GET Get Employee PF & ESI details: https://api.greythr.com/employee/v2/employees/{employee-id}/pf
  • POST Add Employee PF & ESI details: https://api.greythr.com/employee/v2/employees/{employee-id}/pf
  • PUT Update Employee PF & ESI details: https://api.greythr.com/employee/v2/employees/{employee-id}/pf
  • GET Get Employee's All Identity Details: https://api.greythr.com/employee/v2/employees/{employee-id}/identities
  • GET Get Employee Identity Details: https://api.greythr.com/employee/v2/employees/{employee-id}/identities/{identity-code}
  • POST Add Employee Identity: https://api.greythr.com/employee/v2/employees/{employee-id}/identities/{identity-code}
  • PUT Update Employee Identity: https://api.greythr.com/employee/v2/employees/{employee-id}/identities/{identity-code}
  • DELETE Delete Employee Identity: https://api.greythr.com/employee/v2/employees/{employee-id}/identities/{identity-code}
  • GET Get Employees Family Details: https://api.greythr.com/employee/v2/employees/families/{relationtype-id}
  • GET Get Employee Family Details: https://api.greythr.com/employee/v2/employees/{employee-id}/families
  • POST Add family member to Employee: https://api.greythr.com/employee/v2/employees/{employee-id}/families
  • PUT Update Family member details: https://api.greythr.com/employee/v2/employees/{employee-id}/families/{relation-id}
  • DELETE Delete Family member details: https://api.greythr.com/employee/v2/employees/{employee-id}/families/{relation-id}
  • GET Get All Employee Asset details: https://api.greythr.com/employee/v2/employees/assets
  • GET Get Employee Asset details: https://api.greythr.com/employee/v2/employees/{employee-id}/assets
  • POST Add Asset to Employee: https://api.greythr.com/employee/v2/employees/{employee-id}/assets
  • POST Add Asset to Employee: https://api.greythr.com/employee/v2/employees/{employee-id}/assets
  • DELETE Delete Update Family member details: https://api.greythr.com/employee/v2/employees/{employee-id}/assets/{asset-id}
  • GET Get All Employee Qualifications details: https://api.greythr.com/employee/v2/employees/qualifications
  • GET Get Employee Qualifications details: https://api.greythr.com/employee/v2/employees/{employee-id}/qualifications
  • POST Add Employee Qualifications: https://api.greythr.com/employee/v2/employees/{employee-id}/qualifications
  • PUT Update Employee Qualifications details: https://api.greythr.com/employee/v2/employees/{employee-id}/qualifications/{qualification-id}
  • DELETE Delete Employee Qualifications details: https://api.greythr.com/employee/v2/employees/{employee-id}/qualifications/{qualification-id}
  • GET Get Employee All Card Details: https://apigee-test.greythr.com/employee/v2/employees/{employeeId}/card-details
  • GET Get Employee Card Details: https://apigee-test.greythr.com/employee/v2/employees/employeeId/card-details/cardId
  • POST Add Employee Card Details: https://apigee-test.greythr.com/employee/v2/employees/{employeeId}/card-details
  • DELETE Delete Employee Card Details: https://apigee-test.greythr.com/employee/v2/employees/{employeeId}/card-details/{cardId}

Leave

  • GET Get Leave Balance details for All Employees: https://api.greythr.com/leave/v2/employee/years/{{Year}}/balance
  • GET Get Employee Leave Balance for a year: https://api.greythr.com/leave/v2/employee/{employee-id}/years/{{Year}}/balance
  • GET Get Leave Transactions details for All Employees: https://api.greythr.com/leave/v2/employee/transactions?start={{StartDate}}&end={{EndDate}}
  • GET Get Employee Leave Transactions: https://api.greythr.com/leave/v2/employee/{employee-id}/transactions?start={{StartDate}}&end={{EndDate}}
  • POST Leave Transaction: https://api.greythr.com/leave/v2/employee/transactions

Attendance

  • GET Get Attendance Summary for All Employees: https://api.greythr.com/attendance/v2/employee/insights?end={{EndDate}}&start={{StartDate}}
  • GET Get Employee Attendance Summary: https://api.greythr.com/attendance/v2/employee/{employee-id}/insights?end={{EndDate}}&start={{StartDate}}
  • GET Get Employee Attendance Summary: https://api.greythr.com/attendance/v2/employee/{employee-id}/insights?end={{EndDate}}&start={{StartDate}}
  • GET Get Employee Attendance Muster: https://api.greythr.com/attendance/v2/employee/{employee-id}/muster?end={{EndDate}}&start={{StartDate}}

Payroll

  • GET Get All Employee Handenrty salary Items: https://api.greythr.com/payroll/v2/employees/handentry
  • GET Get Employee Handenrty salary Items: https://api.greythr.com/payroll/v2/employees/{employee-id}
  • GET Get Salary Repository Items: https://api.greythr.com/payroll/v2/salary/repository
  • POST Add Employee Handenrty salary Items: https://api.greythr.com/payroll/v2/employees/{employee-id}
  • PUT Update Employee Handenrty salary Items: https://api.greythr.com/payroll/v2/employees/{employee-id}
  • DELETE Delete Employee Handenrty salary Items: https://api.greythr.com/payroll/v2/employees/{employee-id}
  • GET Get Salary Statement for a Month: https://api.greythr.com/payroll/v2/employees/salary/statement/{{yyyy-mm-01}}
  • GET Get Salary Statement for an Employee for a Month: https://api.greythr.com/payroll/v2/employees/salary/statement/{{yyyy-mm-01}}/{employee-id}
  • GET Get Employees Resettlement for a Month: https://api.greythr.com/payroll/v2/employees/resettlement/{payrollMonth}
  • POST Add Salary Revision: https://api.greythr.com/payroll/v2/salary/revision/employees/{employee-id}
  • GET Get Salary Revision History: https://api.greythr.com/payroll/v2/salary/revision/employees/{employee-id}/{status}
  • GET Get Salary Revision Difference: https://api.greythr.com/payroll/v2/salary/revision/difference/employees/{employee-id}
  • GET Get Attendance Snapshot details: https://apigee-test.greythr.com/payroll/v2/attendance/snapshot/employees/{employee-id}
  • POST Save Attendance Snapshot: https://apigee-test.greythr.com/payroll/v2/attendance/snapshot/employees/{employee-id}
  • DELETE Delete Attendance Snapshot: https://apigee-test.greythr.com/payroll/v2/attendance/snapshot/employees/{employee-id}

List of Values

  • POST Get greytHR LOV: https://api.greythr.com/hr/v2/lov
  • POST Get greytHR Position/Category: https://api.greythr.com/hr/v2/lov
  • GET Get Bank Branch Details: https://api.greythr.com/hr/v2/lov/banks/{bankId}/branches
  • POST Add greytHR Org Entities: https://api.greythr.com/hr/v2/lov/org/entities

Documents

  • GET Get Employee Documents: https://api.greythr.com/employee/v2/emp-docs/{employeeId}/{categoryId}
  • GET Download Employee Documents: https://api.greythr.com/employee/v2/emp-docs/{employeeId}/{documentId}/{fieId}
  • POST Add Employee Document Category: https://api.greythr.com/employee/v2/emp-docs/category
  • POST Add Employee Document: https://api.greythr.com/employee/v2/employee-docs/{employeeId}/{category}

Users

  • POST Add New Users: https://api.greythr.com/user/v2/users
  • GET Get Users List: https://api.greythr.com/user/v2/users
  • GET Get Employee User ID: https://api.greythr.com/user/v2/users?userType=employee&userName=Employee Number
  • POST User SSO: https://api.greythr.com/user/v2/users/{userid}/auth

greytHR API Use Cases 

  • Centralized employee information management and simplification of HR processes by eliminating inconsistencies, duplication and clutter in employee information
  • Easy payroll management with accurate and timely payouts
  • Seamless leave management with accurate leave accounting and integration with payroll
  • Real time attendance management, easy shift and overtime management
  • Goal alignment and performance management, progress tracking, rewards achievements

Top customers

greytHR provides HRMS services to 20,000+ companies across 250+ cities, including:

  • Dunzo, a 24x7 delivery app
  • HealthifyMe, an Indian digital health and wellness company
  • Rapido, an Indian ride-hailing service
  • Hutchinson, a French manufacturer of non-tire rubber
  • Lentra, a new-age domain-native platform 
  • ClickDesk, a live support chat software 
  • CORE Energy Systems, an emerging engineering services and project management company

greytHR API FAQs

  • How can admin enable the role for API users? Answer
  • How to generate API credentials for the greytHR admins? Answer
  • Is it possible to configure API credentials in Tally without enabling the integration of greytHR? Answer

How to integrate with greytHR API 

To integrate with the greytHR API, you need to create an account. You can create an account here. You can then go through this documentation to understand the REST API for external applications to integrate and interoperate with greytHR. 

Get started with greytHR API 

greytHR offers a freemium model for its users. While some features for a certain number of employees can be availed free of cost, the paid version starts at ₹3495/month adding more features which users can leverage. There are more premium tiers to choose from. Each pricing plan comes with a free trial. 

However, integrating with greytHR API with in-house resources can be quite expensive and time consuming, for both building and managing the integration. You can significantly bring this cost down by partnering with a platform like Knit. With a nominal integration cost, Knit helps you integrate with a unified HRIS API, with which you can connect with its bouquet of HRIS applications, including greytHR, at no additional cost. As a unified API, Knit helps you connect with your preferred HRIS applications in a fraction of the cost and time. Book a demo today to learn more! 

API Directory
Feb 26, 2024

Zoho People API Guide

11
mins

Zoho People API Directory

Zoho People is a leading HR solution provider which enables companies to automate and simplify their HR operations. Right from streamlining core HR processes, to supporting time and attendance management, to facilitating better performance management and fostering greater learning and development, Zoho People has been transforming HR operations for 4500+ companies for over a decade. 

With Zoho People API, companies can seamlessly extract and access employee data, update it and integrate this application with other third party applications like ATS, LMS, employee onboarding tools, etc. to facilitate easy exchange of information. 

Zoho People API Authentication

Like most industry leading HRIS applications, Zoho People API uses OAuth2.0 protocol for authentication. The application leverages Authorization Code Grant Type to obtain the grant token(code), allowing users to share specific data with applications, without sharing user credentials. Zoho People API uses access tokens for secure and temporary access which is used by the applications to make requests to the connected app. 

Using OAuth2.0, Zoho People API users can revoke a customer's access to the application at any time, prevent disclosure of any credentials, ensure information safeguarding if the client is hacked as access tokens are issued to individual applications, facilitate application of specific scopes to either restrict or provide access to certain data for the client.

Zoho People API Objects, Data Models & Endpoints

Integrating with any HRIS application requires the knowledge and understanding of the objects, data models and endpoints it uses. Here is a list of the key concepts about Zoho People API which SaaS developers must familiarize themselves with before commencing the integration process. 

Forms API

  • POSTInsert Record API

https://people.zoho.com/people/api/forms/<inputType>/<formLinkName>/insertRecord?inputData=<inputData>

  • POSTInsert Record API for Adding Employees

https://people.zoho.com/people/api/forms/json/employee/insertRecord?inputData=<inputData>

  • POSTUpdate Record API

https://people.zoho.com/people/api/forms/<inputType>/<formLinkName>/updateRecord?inputData=<inputData>&recordId=<recordId>

  • GETGet Bulk Records API

https://people.zoho.com/people/api/forms/<formLinkName>/getRecords?sIndex=<record starting index>&limit=<maximum record to fetch>​

  • POSTAdd Department API

https://people.zoho.com/people/api/department/records?xmlData=<xmlData>

  • GETFetch Forms API

https://people.zoho.com/people/api/forms?

  • GETFetch Single Record API

https://people.zoho.com/people/api/forms/<formLinkName>/getDataByID?recordId=261091000000049003

  • GETFetch Single Record API (Section Wise)

https://people.zoho.com/people/api/forms/<formLinkName>/getRecordByID?recordId=<recordId>

  • GETGet Related Records API

https://people.zoho.com/people/api/forms/<formLinkName>/getRelatedRecords?sIndex=<sIndex>&limit=<limit>& parentModule=<parentModule>&id=<id>&lookupfieldName=<lookupfieldName>

  • GETSearch Records Based on Record Values

https://people.zoho.com/people/api/forms/<formLinkName>/getRecords?searchParams={searchField: '<fieldLabelName>', searchOperator: '<operator>', searchText : '<textValue>'}

  • GETGet Fields of Form API

https://people.zoho.com/people/api/forms/<formLinkName>/components?

Cases API

  • POSTAdd Case API

https://people.zoho.com/api/hrcases/addcase?categoryId=<Category ID>&subject=<subject>&description=<description>

  • GETView Case API

https://people.zoho.com/api/hrcases/viewcase?recordId=<Reord ID of the case>

  • GETView Case Listing API

https://people.zoho.com/api/hrcases/getRequestedCases?index=<index>&status=<status>

  • GETView List of Categories API

https://people.zoho.com/api/hrcases/listCategory?

Timesheet API

  • POSTCreate Timesheets API

https://people.zoho.com/people/api/timetracker/createtimesheet?user=<user>&timesheetName=<timesheetName>&description=<description>&dateFormat=<dateFormat>&fromDate=<fromDate>&toDate=<toDate>&billableStatus=<billableStatus>&jobId=<jobId>&projectId=<projectId>&clientId=<clientId>&sendforApproval=<sendforApproval>

  • POSTModify Timesheets API

https://people.zoho.com/people/api/timetracker/modifytimesheet?timesheetId=<timesheetId>&timesheetName=<timesheetName>&description=<description>&sendforApproval=<sendforApproval>&removeAttachment=<removeAttachment>

  • GETGet Timesheets API

https://people.zoho.com/people/api/timetracker/gettimesheet?user=<user>&approvalStatus=<approvalStatus>&employeeStatus=<employeeStatus>&dateFormat=<dateFormat>&fromDate=<fromDate>&toDate=<toDate>&sIndex=<sIndex>&limit=<limit>

  • GETGet Timesheets Details API

https://people.zoho.com/people/api/timetracker/gettimesheetdetails?timesheetId=<timesheetId>&dateFormat=<dateFormat>​

  • POSTApprove Timesheets API

https://people.zoho.com/people/api/timetracker/approvetimesheet?authtoken=<authtoken>&timesheetId=<timesheetId>&approvalStatus=<approvalStatus>&timeLogs=<timeLogs>&comments=<comments>&isAllLevelApprove=<isAllLevelApprove>​

  • POSTDelete Timesheets API

https://people.zoho.com/people/api/timetracker/deletetimesheet?timesheetId=<timesheetId>​

Onboarding API

  • POSTTrigger Onboarding API

https://people.zoho.com/api/<Employee|Candidate>/triggerOnboarding​

  • POSTAdd Candidate API

https://people.zoho.in/people/api/forms/json/Candidate/insertRecord?inputData=<inputData>​

  • POSTUpdate Candidate API

https://people.zoho.com/people/api/forms/<inputType>/Candidate/updateRecord?inputData=<inputData>&recordId=<recordId>

Leave API

  • POSTAdd Leave API

https://people.zoho.com/people/api/forms/<inputType>/<formLinkName>/insertRecord?inputData=<inputData>

  • POSTGet Record API

https://people.zoho.com/people/api/forms/leave/getDataByID?recordId=413124000068132003

  • PATCHCancel Leave API

https://people.zoho.com/api/v2/leavetracker/leaves/records/cancel/<record-id>

  • GETUser Report API

https://people.zoho.com/people/api/v2/leavetracker/reports/user

  • GETLeave Booked and Balance Report API

https://people.zoho.com/people/api/v2/leavetracker/reports/bookedAndBalance

  • GETLeave Bradford API

https://people.zoho.com/people/api/v2/leavetracker/reports/bradford

  • GETEncashment Report API

https://people.zoho.com/people/api/v2/leavetracker/reports/encashment

  • GETLOP Report API

https://people.zoho.com/people/api/v2/leavetracker/reports/lop

 

  • POSTAdd Leave Balance API

https://people.zoho.com/api/leave/addBalance?balanceData=<balanceData>&dateFormat=<dateFormat>

Attendance API

  • POSTBulk Import API

https://people.zoho.com/people/api/attendance/bulkImport?data=<JSONArray>

  • GETFetch Last Attendance Entries API

https://people.zoho.com/api/attendance/fetchLatestAttEntries?duration=5&dateTimeFormat=dd-MM-yyyy HH:mm:ss

  • POSTAttendance Check In Check Out API

https://people.zoho.com/people/api/attendance?dateFormat=<dateFormat>&checkIn=<checkin time>&checkOut=<checkout time>&empId=<employeeId>&emailId=<emailId>&mapId=<mapId>

  • POSTAttendance Entries API

https://people.zoho.com/people/api/attendance/getAttendanceEntries?date=<date>&dateFormat=<dateformat>&erecno=<erecno>&mapId=<mapId>&emailId=<emailId>&empId=<empId>

  • POSTAttendance User Report API

https://people.zoho.com/people/api/attendance/getUserReport?sdate=<sdate>&edate=<edate>&empId=<employeeId>&emailId=<emailId>&mapId=<mapId>&dateFormat=<dateFormat>

  • POSTEmployee Shift Mapping API

https://people.zoho.com/people/api/attendance/updateUserShift?dateFormat=<dateformat>&empId=<employee Id>&shiftName=<shift name>&fdate=<FromDate>&tdate=<toDate>

  • GETGetting Shift Details Of Employee API

https://people.zoho.com/people/api/attendance/getShiftConfiguration?empId=<employee Id>&emailId<email Id>=&mapId<Mapper ID>=&sdate<startDate>=&edate=<endDate>

  • GETGet Regularization Records API

https://people.zoho.com/people/api/attendance/getRegularizationRecords

For more information and details on other endpoints, check out this detailed resource

Zoho People API Use Cases

  • Quick candidate onboarding with offer letter management, new hire portal, customizable workflows and status-view reports
  • Cloud-based attendance management system to generate insightful reports, regularize attendance, option to check in from anywhere 
  • Simple time off management tool with leave policy compliance, instant access to employee leave history, mobile leave applications and approvals and multi-location time off and holiday management
  • Productivity timesheets to view the details of the time spent on every project, task, and client, get a centralized overview of your tasks and time resources, calculate payouts faster with accurate employee time logs and automate invoicing
  • Shift scheduling to map employees to standard shifts, enable automatic shift rotation with a custom scheduler, mark, track, and analyze breaks and allowances
  • Performance management with 360-degree, continuous feedback system, to evaluate employees with customized performance appraisal methods
  • Case management to sort and organize employee questions, track their status, and reply promptly from a central location with an easily accessible knowledge base

Top customers

  • Zomato, an Indian multinational restaurant aggregator and food delivery company
  • The Logical Indian, an independent and public-spirited digital media platform for Indian millennials
  • IIFL Finance, a leading finance & investment services company
  • Meesho, an online shopping platform
  • Waterfield Advisors, a leading independent Multi-Family Office and Wealth Advisory Firm
  • DLT Labs, a global leader in the development and delivery of enterprise blockchain technologies and solutions

Zoho People API FAQs

  • What to do when you cannot use searchParams on Zoho People API (HTTP Status 400)? Answer
  • How to achieve webhook integration between Podio and Zoho People? Answer
  • How to get the attendance API from Zoho People in postman? Answer
  • What to do if permission is denied when trying to fetch records from Zoho People? Answer
  • How to parse through the following ZOHO People JSON string using VB.NET? Answer
  • How to write a custom function in Zoho People Deluge to fetch all the dates between from and to given? Answer
  • How to sync Zoho People with Google Calendar API for event time update without changing date? Answer

How to integrate with Zoho People API

To integrate your preferred applications with Zoho People API, you need valid Zoho People user credentials. In addition you also must have a valid authentication token or OAuth to access Zoho People API. 

Get started with Zoho People API

Integrating with Zoho People API requires engineering bandwidth, resources and knowledge. Invariably, building and maintaining this integration can be extremely expensive for SaaS companies. Fortunately, with Knit, a unified HRIS API, you can easily integrate with Zoho People API and other multiple HRIS applications at once. Knit enables users to normalize data from across HRIS applications, including Zoho People, 10x faster, ensure higher security with double encryption and facilitates bi-directional data sync with webhook architecture to ensure guaranteed scalability, irrespective of data load. Book a demo to learn how you can get started with Zoho People API with ease. 

API Directory
Feb 26, 2024

Ceridian Dayforce API Directory

11
mins

Ceridian Dayforce API Directory

Ceridian Dayforce is an all-inclusive human capital management system that helps employers take care of all stages of an employee’s lifecycle, across HR, payroll, employee engagement, workforce management, services, etc. It is a cloud based system. Ceridian Dayforce enables businesses to unlock workforce intelligence, empower people, and manage compliance.

With the Ceridian Dayforce Connector, developers can get access to the REST API of Ceridian Dayforce HCM, to facilitate integrations across their preferred applications. With this REST API, organizations can store all information regarding their employees and retrieve it as and when the need arises. 

Ceridian Dayforce API Authentication

Ceridian Dayforce API supports authentication in 2 ways. First, developers can limit and authorize access via token based authentication. In this mechanism, Ceridian Dayforce verifies the user’s identity to provide a unique access token for API access. Second, developers can leverage the basic auth connection for Ceridian Dayforce API authentication. Here, a username along with a password and API key is what users can use to facilitate API access and ensure reliable authentication. In addition, Ceridian Dayforce API comes with AES 256 encryption, to ensure that the  connection’s password/ credentials are safe. 

Ceridian Dayforce API Objects, Data Models & Endpoints

When working with Ceridian Dayforce API, you need to understand the data models, objects and endpoints. Here is a quick overview to get started:

Dependents

This object represents a dependent of an employee, including child, spouse, partner, etc. It contains data fields like first/last name, relationship, date of birth, gender, if the dependent is a student

Employee

This object covers all details relating to an individual or candidate who has been employed by the organization. It contains information or data fields like employee number, first/last name, preferred name, work email, personal email, groups, phone number, home/ work location, employments, manager, team, gender, marital status, employment status, start date, termination date, etc. 

Employment

This object represents a job position at any company. It contains data fields like employee, job title, pay rate, pay period, pay currency, effective date, employment type, pay frequency, etc. 

Group

A group is a subset in which an employee can be placed. Groups can be of multiple types, including teams, pay groups. At the same time, each employee can be a part of multiple groups. It contains data fields or information along the lines of name, type, etc. 

Location

This object represents the geographical area which can be associated with an employee. The location object contains data fields including name, street number, city, zip code, country, location type, state, etc. 

Team

Team as an object is a subgroup of a company like a department. Each employee is allocated to a particular team as a part of their employment. 

Time Off

This object comprehensively represents time off entries for all employees to get a complete picture of attendance in the organization. It contains details like employee, status, employee note, units, amount, request type, start time, end time, etc. 

Time Off Balance

This object represents the current status or balance remaining as a part of an employee’s allocated time off. This includes data fields like employee, balance, policy type, among others. 

Common Ceridian Dayforce API endpoints

  • GET/v1/Employees/{employee_id}/DependentsBeneficiaries

With this endpoint, you can get access to information about the dependents, including their name, date of birth, relationship, etc. 

  • GET/v1/Employees

This endpoint can be used to get any information needed about the employee, including employment, time off, time off balance, etc. 

  • GET/v1/employees/{employee_id}/TimeAwayFromWork

This endpoint helps get access to information about time off including start time, end time, request type, etc. 

  • GET/v1/Employees/{employee_id}/WorkAssignments

With this end point, users can get access to information about an employee’s work assignment focusing on location, zip code, country, among others. 

  • GET/V1/Employees/{employee_id}/CompensationSummary

This endpoint helps get access to information about the employment and payroll in general, including pay period, pay frequency, rate, etc. 

Merge interacts with this API endpoint to...

  • GET/V1/Employees/{employee_id}

With this endpoint, one can get information about a particular employee, including personal email, home location, ethnicity, employment status, etc. 

  • GET/v1/OrgUnits

This endpoint is used to gain access to information about an employee’s team and groups the employee is a part of. 

  • GET/v1/EmployeeBalancePeriods

With this endpoint, users get access to information about the time off balance and policy type for each employee. 

Ceridian Dayforce API Use Cases

  • Provides a unified view for all employees, giving all information regarding performance, payroll, time off and other details on one platform, preventing any toggling for users
  • Facilitates in-depth and real time analytics for all HR data to help employers understand the health of their organization and make well-informed decisions in a timely manner. It provides a vast catalog of standard reports along with the option to customize reporting based on organizational needs 
  • Curates insights for business intelligence and helps organizations with flight risk assessment to prevent attrition, gauge personality types, easily access performance data and understand status for each employee
  • Ensures self service for employees to empower them to get quick access to their pay details, benefits and all the other information they might need. It also allows employees to update personal information and other details on their own, following chat commands for smooth onboarding and updates
  • Promotes role based access and security to uphold high levels of data privacy. This ensures that confidential data has very limited access and employees are only able to view data which is required and relevant to their role
  • Helps with workforce management to make data-driven staffing decisions, utilizing flexible scheduling for better business outcomes, streamline absence management and overall optimize HR operations for greater efficiency and productivity
  • Makes hire to retire employee lifecycle seamless with AI based screening and automated onboarding, personalized learning recommendations and succession planning, employee engagement interventions and much more

Top customers

With ~6000+ customers, Ceridian Dayforce is a popular HRIS/ HCM provider for organizations, especially in the United States. Here is a list of the top customers that Ceridian Dayforce is servicing:

  • CBS News, the news division of the American television and radio service CBS
  • Gannett Co., Inc., an American mass media holding company 
  • Amphenol Corporation, a United States based Manufacturing organization
  • Travis Perkins, a United Kingdom based Distribution organization 
  • The Hanover Insurance Group, Inc., a United States based Insurance organization
  • Harley-Davidson, Inc., a United States based Manufacturing organization
  • Marrakech Inc., a diverse nonprofit organization

Ceridian Dayforce API FAQs

  • How to facilitate Ceridian Dayforce Integration with Active Directory? Answer
  • What is the Ceridian Dayforce HRIS API location? Answer
  • How to extract the URL to call the Authenticate API method with Dayforce API? Answer
  • How to navigate Dayforce Reporting Custom Field SQL? Answer
  • How to set up a token-based auth connection to Ceridian Dayforce? Answer
  • How to set up a basic auth connection to Ceridian Dayforce? Answer
  • How to set up the Ceridian Dayforce Environment? Answer
  • What is a Ceridian Dayforce Connector Example? Answer
  • How to configure Ceridian Dayforce REST Operations? Answer
  • How to enable testing of the Ceridian Dayforce APIs against your own environment? Answer
  • How to contribute to the Ceridian Dayforce Connector? Answer

How to integrate with Ceridian Dayforce API

To start your integration journey with Ceridian Dayforce API, you need to create an account on the Ceridian Dayforce Developer Network and the same can be accessed here. In addition, you can also check out this Ceridian Dayforce Connector Overview for a detailed snapshot.  

Get started with Ceridian Dayforce API 

Ceridian Dayforce HCM doesn’t provide its pricing publicly on its website. However, interested customers can fill in their details or get in touch with the sales team with this link to get an understanding of how much it would cost to get access to Ceridian Dayforce API. To make the integration process smooth with Ceridian Dayforce API or any other HRIS API, you can get started with Knit, one API for all your integrations. Sign up with Knit, and you can integrate with top HRIS API in a short span of time at a fraction of the cost. 

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